Responsible Gaming

Gamble responsibly

Gambling involves risk, and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not affect future results, and a losing run does not mean that a win is due. Treat every wager as entertainment and make decisions before you start playing, rather than while you are affected by excitement, frustration or pressure.

Only gamble with money that is available after essential living costs have been covered. Never use money set aside for rent, mortgage payments, bills, food, education, medical expenses or other important commitments. Do not borrow money, use credit to chase losses or ask another person to fund your gambling. If a loss would create difficulty for you or your household, do not place the wager.

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from everyday spending and household finances.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not chase losses or increase stakes to try to recover money.
• Remember that a win is not income and gambling is not a substitute for employment or financial planning.
• Do not gamble to escape personal problems or difficult emotions.
• Consider discussing your limits with someone you trust.

A useful way to manage play is to decide in advance how much you can afford to spend and how long you will play. When either limit is reached, stop. Do not change the limit during a session. Keeping a simple record of deposits, wagers, wins, losses and time spent can help you understand your actual gambling behaviour rather than relying on memory.

Gambling products are designed to be enjoyable, but they can also become harmful for some people. Being aware of your own behaviour is an important part of staying in control. You do not need to wait until gambling has caused a serious problem before taking a break or asking for help.

Tools to help you stay in control

Depending on what is available on your account and in the applicable site rules, safer gambling tools may help you manage your play. These tools are designed to support decisions made in advance. They are not a guarantee that gambling will remain safe, so use them together with personal limits and regular self-checks.

• Deposit limits can restrict the amount added to your account over a chosen period.
• Loss or spending limits can help you define the amount you are prepared to lose.
• Wagering or session limits can help control the length or level of play.
• Reality checks or activity reminders can show how long you have been playing or prompt you to review your activity.
• Time-outs can provide a short break from gambling when you need distance.
• Self-exclusion can block access for a longer period when you want to stop gambling.

To use a limit, choose an amount or period that reflects what you can genuinely afford. A limit should not be treated as a target or an amount that you must spend. If a limit is reached, accept the result and do not try to continue through another account, payment method or platform.

If you decide that you need to stop, self-exclusion may be a suitable option. Self-exclusion is a serious commitment to take a break or stop gambling, and you should not attempt to bypass it. We may take reasonable steps to apply relevant account restrictions in accordance with applicable requirements and our site processes. Self-exclusion may not prevent access to every gambling service, so you should also consider using broader blocking or support options available in Australia.

Account and payment safeguards

Keep your account details secure and do not allow another person to gamble through your account. Use payment methods responsibly and review transaction records regularly. If you believe that your account has been used without permission, or that you have lost control of your gambling, stop playing and contact the available support channel through the website as soon as possible.